发热门诊的护理质量管理及效果

Quality management and effectiveness of nursing in fever clinics

荣 成   张 丹   王 军

（第二炮兵总医院，北京，100088）

中图分类号：R47       文献标识码：A    文章编号：1674-7860（2015）21-0136-03

【摘 要】目的：旨在观察 PDCA在发热门诊护理质量管理应用中的临床疗效，以期为临床运用提供依据。方法：本研究将2015年3月—2015年4月间我院收治的200例发热患者，随机分为观察组和对照组各100例。观察组在常规护理的基础上采用PDCA循环进行护理质量管理；对照组患者单独采用常规护理。待患者都出院后，将两组患者的护理质量和护士的护理操作能力进行对比，分析其异同。结果：观察组患者的护理质量明显优于对照组，护理操作能力亦明显优于对照组，差异有统计学意义（P＜0.05）。结论：护理发热门诊患者时，在常规护理的基础上采用PDCA循环进行护理质量管理，可以有效优化护理质量，提高护士的护理操作能力，值得临床推广应用。

【关键词】PDCA循环；发热门诊；护理质量管理；效果评价

【Abstract】Objective:To observe the clinical efficacy of PDCA in fever outpatient care quality management applications in order to provide a basis for clinical application. Methods: 200 patients with fever admitted in a hospital between March and April 2015 were randomly divided into two groups; observation group and the control group with 100 cases each. The observation group was provided PDCA cycle in routine care on the basis of quality of care management and the control group of patients were provided conventional care alone.The ability to operate two nursing quality of care for patients and nurses were compared and the similarities and differences were analyzed after patients were discharged. Results: The quality of care of patients in the observation group was better than that in the control group, the ability to care operations was also significantly better in the observation group, the difference was statistically significant (P <0.05). Conclusion: Fever outpatients routine care using the PDCA cycle management can effectively optimize the quality of care and improve the ability of nurses care operations thus worthy of clinical application.

【Keywords】PDCA cycle;Fever clinics;Care Quality Management;Evaluation

doi:10.3969/j.issn.1674-7860.2015.21.068